Shipping policy

Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with AccuTune Off-Road. This policy explains our shipping options, processing times, costs, and what to expect after placing an order.

Free Shipping Policy

Select products and orders with an eligible merchandise subtotal of $150 or more qualify for free shipping. The $150 minimum is calculated after discounts and before taxes and shipping charges.

The following conditions apply:

  • Free shipping is available only within the contiguous 48 United States.

  • Free shipping applies only to eligible products.

  • Shipping methods and carriers are selected at our discretion.

  • Original shipping costs may be deducted from refunds when items shipped with free shipping are returned, as outlined in our Return & Refund Policy.

  • Return and exchange shipments do not qualify for free shipping.

  • Orders for spring swapping and valve disk swapping services do not qualify for free shipping.

  • Leaf springs are excluded from free shipping and are subject to a $125 flat-rate oversized shipping fee per pair.

Order Processing & Shipping Times

In-Stock / Quick Ship Products

In-stock products that do not require custom tuning typically ship the same business day when ordered before 11:00 AM Pacific Time, Monday through Friday, excluding holidays.

Orders placed after 11:00 AM Pacific Time will generally ship the following business day.

Custom-Tuned Products

Custom-tuned shocks and suspension components typically require 3–5 business days for processing and tuning before shipment.

Processing times may vary depending on order volume and product availability. During periods of increased demand, additional processing time may be required.

Out-of-Stock & Backordered Products

Products that are out of stock or on backorder may require additional processing time before shipment.

Shipping timelines for these products depend on inventory availability and supplier lead times. Please contact our sales team for current availability or estimated fulfillment timelines.

Shipping Methods & Delivery Times

Available shipping methods and applicable shipping costs are displayed at checkout.

Shipping charges are calculated based on the shipping destination, package weight, dimensions, and applicable shipping method.

Shipping carriers and methods are selected at our discretion unless otherwise specified during checkout.

Shipping transit times vary depending on the carrier, shipping method, and destination. Processing and custom-tuning times are separate from shipping transit times.

Delivery dates are not guaranteed. Carrier delays, weather, and other circumstances outside our control may affect delivery.

Oversized Items & Leaf Springs

Leaf springs ship via FedEx Ground and are subject to a $125 flat-rate oversized shipping fee per pair.

This fee applies regardless of order value and is excluded from free shipping promotions.

Shipping Destinations

We currently ship exclusively to the contiguous 48 United States.

We do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations at this time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information may take additional time to become available or update after the carrier receives your package.

Shipping Address Accuracy

Please verify that your shipping address is correct before completing your purchase.

If you need to update your shipping address, contact us as soon as possible. We will make reasonable efforts to accommodate address changes before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

Lost, Damaged, or Delayed Shipments

If your order arrives damaged, is lost in transit, or experiences a significant shipping delay, please contact our sales team at sales@accutuneoffroad.com.

We will assist in reviewing the issue and coordinating with the shipping carrier as necessary.

For damaged shipments, please retain the original packaging and take photographs of the damaged items and packaging to assist with the claims process.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before shipment. However, changes or cancellations may not be possible once an order has entered processing, custom tuning, or shipment.

Custom-Tuned Order Cancellations

Orders involving custom-tuned shocks that have already entered the tuning or assembly process may be subject to a restocking fee of up to 20% of the cost of the affected shock sets.

This fee is assessed at AccuTune Off-Road's discretion based on the status of the order and work already performed, where permitted by applicable law.

Any applicable refunds will be handled in accordance with our Return & Refund Policy.

Questions?

If you have any questions regarding shipping, order processing, or delivery, please contact our sales team at sales@accutuneoffroad.com.