Refund policy

Return & Refund Policy

AccuTune Off-Road

At AccuTune Off-Road, we strive to provide quality suspension products and exceptional customer service. We understand that circumstances may require a return or exchange, and the following policy outlines our requirements and procedures.

1. Return Eligibility

We accept eligible returns and exchanges within six (6) months of the date you receive your order, subject to the following conditions:

  • Products must be in new, unused, and uninstalled condition.

  • Products must be free from scratches, damage, defects, or signs of wear.

  • All original packaging must be included and undamaged.

  • Prior return authorization from AccuTune Off-Road is required.

  • Product-specific exclusions and restocking fees may apply as outlined below.

Products that have been installed or used are not eligible for return.

2. How to Request a Return

All returns require prior authorization from AccuTune Off-Road.

To initiate a return or exchange, contact us at:

Email: Sales@AccuTuneOffRoad.com
Phone: (619) 722-8555

Please provide your order number, contact information, the product you wish to return, and the reason for the return.

Once your return is authorized, include your contact information, reason for return, and a copy of your original invoice with the shipment.

Return Shipping Address:

AccuTune Off-Road
9448 Bond Ave
El Cajon, CA 92021

Do not ship merchandise without first obtaining return authorization.

3. Restocking Fees

The following restocking fees apply to eligible returns:

Standard Products

Standard products are items that have not been customized or modified.

  • A 20% restocking fee applies.

  • Products must be new, unused, and uninstalled.

  • Original packaging must be included.

Custom-Tuned Shocks

Custom-tuned shocks are products configured with custom valving and/or springs.

  • A 20% restocking fee applies.

  • Shocks must be new and uninstalled.

  • Installed shocks are not eligible for return.

  • Original packaging must be included.

  • If the original order qualified for free shipping, the original shipping cost will be deducted from the refund.

Clearance Products

Products purchased from our Clearance section are sold as-is and are subject to a 20% restocking fee when eligible for return.

All applicable return eligibility requirements must be met.

4. Non-Returnable Products & Services

The following products and services are not eligible for return or refund:

Custom-Manufactured Shocks

Shocks manufactured or modified beyond our standard product specifications are considered custom-manufactured products.

Examples include:

  • Custom-length shafts

  • Custom anodizing

  • Welding modifications

  • Other non-standard components or configurations

All sales of custom-manufactured shocks are final.

Installed or Used Products

Products that have been installed, used, or show signs of wear or damage are not eligible for return.

Services

All completed service sales, including shock rebuilding, re-valving, repairs, and other suspension-related services, are final and non-refundable.

These exclusions are subject to any rights or remedies required by applicable law.

5. Return Shipping

Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable where permitted by applicable law.

  • Orders that originally qualified for free shipping may have the original shipping costs deducted from the refund.

  • Return shipments and exchanges do not qualify for free shipping.

We recommend securely packaging returned merchandise to prevent damage during transit.

6. Refund Processing

Once an authorized return has been received and inspected, AccuTune Off-Road will determine whether it meets the requirements of this policy.

Approved refunds will be issued to the original payment method, less any applicable restocking fees and shipping deductions.

If the original payment transaction has expired and a refund cannot be processed to the original payment method, a refund will be issued by check.

The time required for a refund to appear in your account may vary depending on your financial institution.

7. Contact Information

If you have questions about our Return & Refund Policy or need assistance with a return, please contact us:

AccuTune Off-Road

9448 Bond Ave
El Cajon, CA 92021

Phone: (619) 722-8555
Email: Sales@AccuTuneOffRoad.com

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.