Lead Time & Delivery

We do our best to keep all items in inventory for shipment in 1-2 business days.

Drop ship orders ship in 1-2 business days, customer will be notified if lead time will exceed 3 business days.

Custom ordered shocks can take as long as 12 weeks to build.

Shipping lead time in the 48 contiguous states is 1-5 business days.

Returns & Exchanges

We gladly accept returns & exchanges.

All Returns:

  • Product must be in new and unused condition – free from defects or wear.
    • Products which have been installed or used are no longer new.
  • Original packaging must be included and undamaged.
  • Prior return authorization must be provided.
    • Call or email for return approval
    • Include contact information, reason for return and copy of the invoice with shipment
    • Ship returns to:
      AccuTune Off-Road Returns
      1050 E Dominguez St, STE P
      Carson, CA 90746

Spring Swapping:

  • To participate in our spring swapping policy the springs must have been purchased from us.
  • There is no time limit, no fee’s, and we will recalculate your rates and swap springs an unlimited number of times.
  • Only the following springs qualify for our spring swapping policy:
    • Color: Silver
    • ID: 2.5″ & 3.0″
  • Springs must be returned in new condition and in original packaging.
    • No scuffs, scratches, chips or defects which impact appearance or function – inside or outside of the spring.
    • We recommend wrapping the springs in low tack painters tape during installation.
  • Springs are returned for refund at original price.
  • Replacement springs are sold at current MSRP.
  • Customers pays for shipping to return original springs and on the replacement set.
  • Springs not meeting these requirements will not be accepted as a return or exchange.
  • If you need to swap springs, please fill out our SPRING SWAPPING FORM 

Free Shock Re-Valve:

  • One free re-valve is included with the purchase of new shocks from AccuTune Off-Road
  • All re-valving must be performed at AccuTune Off-Road
  • Customer is responsible for paying shipping both ways
  • Customer is responsible for any additional work such as removing springs
  • Shocks must be serviceable and have originally be re-valved by AccuTune

Custom Tuned Shocks:

  • Custom tuned shocks are those built with custom valving & springs.
  • Custom tuned shocks are subject to a 20% restocking fee.
  • If shocks were shipped for free, original shipping costs will also be deducted from the return.
  • Shocks must be new and uninstalled.
    • Shocks that have been installed may not be returned.
  • Customer is responsible for paying return shipping.
  • All original packaging must be included.

Custom Manufactured Shocks:

  • Custom manufactured shocks are those built with non-standard components such as longer shafts, custom anodizing or welding.
  • These shocks may not be returned, all purchases are final.

Standard Products:

  • Standard products are those which have not been customized in any way.
  • These products are subject to a 10% restocking fee.
  • All original packaging must be included.
  • Customer is responsible for paying return shipping.

Online Product Images:

  • Product images shown online are for reference only and may not be the current color or style.
  • If you are concerned about product style or sticker color, please call us to verify.

Services:

  • Sales of all services are final, refunds are not available.
  • AccuTune Offroad is not responsible for scratches or damage caused during rebuild.

Free Shipping Policy:

Select products and orders over $150 qualify for free shipping.

  • Free shipping is only to the lower contiguous 48 states.
  • Shipping method is at our discretion.
  • Free shipping only qualifies for new products.
    • Returns & exchanges will not receive free shipping.
    • Orders for spring swapping & valve disk swapping do not qualify for free shipping.
  • Free shipping costs may be deducted from refund if items are returned.

Articles & Calculators:

Significant effort is put into the quality of our articles and calculators but they are subject to errors.

  • All materials are for reference only, customer is responsible for verifying their accuracy.
    • AccuTune Off-Road is not responsible for the accuracy of articles or calculators.
  • One size does not fit all, customers should assess whether information is relevant to them.
  • Information is for off-road only, we do not sell products or make recommendations for on-road use.
  • Modifications made to your vehicle are at your own risk.
  • Pricing & Checkout

    Mistakes happen and we may not honor incorrect pricing.

    • Sales for items found to have incorrect pricing may not be honored.
    • Cart and checkout errors such as incorrect subtotal, tax and shipping calculations may be corrected, and customer is responsible for the full correct amount.
    • In the event there is an error customers will be contacted quickly.
    • We are not responsible for honoring pricing found to be incorrect.
      Pricing & Checkout
    • Mistakes happen and we may not honor incorrect pricing.
  • Shipped Products

    • Leaf springs are received from the manufacturer without packaging and are shipped to you without packaging. The paint finish will be scratched by the freight carriers during the shipping process. The leaf springs can be spray painted to cover any bare metal exposed during the shipping/handling process.
    • In order to provide custom valved shocks, AccuTune Offroad must disassemble the shock to replace shims. Very minor scratching may occur while doing so.
    • Shocks may arrive with a slight amount of shock oil residue.
    • If new springs arrive with scratches or scuffs, it is the customers responsibility to contact us as soon as possible. Springs must be in new condition to qualify for our Spring Swapping Program. See above for details.