Terms & Conditions

Lead Time & Delivery

We do our best to keep all items in inventory for shipment in 1-2 business days.

Drop ship orders ship in 1-2 business days, customer will be notified if lead time will exceed 3 business days.

Custom ordered shocks can take as long as 12 weeks to build.

Shipping lead time in the 48 contiguous states is 1-5 business days.

Returns & Exchanges

We gladly accept returns & exchanges.

All Returns:

  • Product must be in new and unused condition – free from defects or wear.
    • Products which have been installed or used are no longer new.
  • Original packaging must be included and undamaged.
  • Prior return authorization must be provided.
    • Call or email for return approval
    • Include contact information, reason for return and copy of the invoice with shipment
    • Ship returns to:
      AccuTune Off-Road Returns
      1050 E Dominguez St, STE P
      Carson, CA 90746

Spring Swapping:

  • To participate in our spring swapping policy the springs must have been purchased from us.
  • There is no time limit, no fee’s, and we will recalculate your rates and swap springs an unlimited number of times.
  • Only the following springs qualify for our spring swapping policy:
    • Color: Silver
    • ID: 2.5, 3.0 & 3.75″
  • Springs must be returned in new condition and in original packaging.
    • No scuffs, scratches, chips or defects which impact appearance or function – inside or outside of the spring.
    • We recommend wrapping the springs in low tack painters tape during installation.
  • Springs are returned for refund at original price.
  • Replacement springs are sold at current MSRP.
  • Customers pays for shipping to return original springs and on the replacement set.
  • Springs not meeting these requirements will not be accepted as a return or exchange.
  • If you need to swap springs, please fill out our SPRING SWAPPING FORM 

Free Shock Re-Valve:

  • One free re-valve is included with the purchase of new shocks from AccuTune Off-Road
  • All re-valving must be performed at AccuTune Off-Road
  • Customer is responsible for paying shipping both ways
  • Customer is responsible for any additional work such as removing springs
  • Shocks must be serviceable and have originally be re-valved by AccuTune

Custom Tuned Shocks:

  • Custom tuned shocks are those built with custom valving & springs.
  • Custom tuned shocks are subject to a 20% restocking fee.
  • If shocks were shipped for free, original shipping costs will also be deducted from the return.
  • Shocks must be new and uninstalled.
    • Shocks that have been installed may not be returned.
  • Customer is responsible for paying return shipping.
  • All original packaging must be included.

Custom Manufactured Shocks:

  • Custom manufactured shocks are those built with non-standard components such as longer shafts, custom anodizing or welding.
  • These shocks may not be returned, all purchases are final.

Standard Products:

  • Standard products are those which have not been customized in any way.
  • These products are subject to a 10% restocking fee.
  • All original packaging must be included.
  • Customer is responsible for paying return shipping.

Services:

  • Sales of all services are final, refunds are not available.
  • AccuTune Off-Road is not responsible for scratches or damage caused during rebuild.

Free Shipping Policy:

Select products and orders over $150 qualify for free shipping.

  • Free shipping is only to the lower contiguous 48 states.
  • Shipping method is at our discretion.
  • Free shipping only qualifies for new products.
    • Returns & exchanges will not receive free shipping.
    • Orders for spring swapping & valve disk swapping do not qualify for free shipping.
  • Free shipping costs may be deducted from refund if items are returned.

Articles & Calculators:

Significant effort is put into the quality of our articles and calculators but they are subject to errors.

  • All materials are for reference only, customer is responsible for verifying their accuracy.
    • AccuTune Off-Road is not responsible for the accuracy of articles or calculators.
  • One size does not fit all, customers should assess whether information is relevant to them.
  • Information is for off-road only, we do not sell products or make recommendations for on-road use.
  • Modifications made to your vehicle are at your own risk.

Pricing & Checkout

Mistakes happen and we may not honor incorrect pricing.

  • Sales for items found to have incorrect pricing may not be honored.
  • Cart and checkout errors such as incorrect subtotal, tax and shipping calculations may be corrected, and customer is responsible for the full correct amount.
  • In the event there is an error customers will be contacted quickly.
  • We are not responsible for honoring pricing found to be incorrect.