Terms & Conditions

Lead Time & Delivery

We do our best to keep all items in inventory for shipment in 1-2 business days.

Drop ship orders ship in 1-2 business days, customer will be notified if lead time will exceed 3 business days.

Custom ordered shocks can take as long as 12 weeks to build.

Shipping lead time in the 48 contiguous states is 1-5 business days.

 

Returns & Exchanges

We gladly accept returns & exchanges to help you get the best value & performance.

 

All Returns:

  • Product must be in new and unused condition – free from defects or wear.
  • Original packaging must be included and undamaged.
  • Prior return authorization must be provided.
    • Call 909-265-4443 for return approval
    • Include contact information, reason for return and copy of the invoice with shipment
    • Ship returns to:
      AccuTune Off-Road Returns
      907 5th St, Unit A
      Hermosa Beach, Ca 90254

Spring Swapping:

  • To participate in our spring swapping policy the springs must have been purchased from us.
  • Only the following springs qualify for our spring swapping policy:
    • Color: Silver
    • ID: 2.5 & 3.0
    • Rate: 500 Lb/In & Under
  • Springs may be swapped an unlimited number of times.
  • Springs must be returned in new condition and in original packaging.
    • New means no scuffs, scratches, chips or defects which impact appearance or function – inside or outside of the spring.
    • We recommend wrapping the springs in low tack painters tape during installation.
    • Please package springs carefully for return shipping.
  • Springs not meeting these requirements will not be accepted as a return or exchange.

Valve Disk Swapping:

  • Valve disks must come out of shocks purchased from us.
    • Individual valve disks and valve disk stacks do not qualify for this offer.
  • Select products qualify for this offer, review the technical specs section of each product page to see if your product qualifies.
  • Each shock purchased from us includes up to four swaps, within two years of purchase.
    • Exchanging one disk or disk stack is considered a swap.
  • Valve disks must be returned in new condition, clean and dry.
  • New conditions means no rust, bends, burrs, dirt, stains or other defects which impact appearance or function.
    • Valve disks may be sanded with 4000 grit sandpaper to remove rust or other contaminants.
  • To avoid damage we recommend careful handling of disks during installation and shipping.
  • The leading cause of disk damage is placing disks in the threaded portion of the piston rod, please be careful not to do this.
  • Customer is responsible for paying shipping to return the old valve disks, and for delivery of the new valve disks.
  • Valve disks must be returned in new condition, clean and dry.
  • If advance shipment is requested, customer will be billed for new disks, and refunded for old disks upon their receipt & inspection.
  • Disks not meeting these requirements may be assessed a cleaning fee or not accepted as a return.

 

Free Shock Re-Valve:

  • Fox 2.0 Performance Series Coilovers do not include a free revalve due to difficulty of disassembly.
  • Fox Adventure Series shocks are not rebuildable and therefore do not include free revalving service.

Custom Tuned Shocks:

  • Custom tuned shocks are those built with custom valving & springs.
  • Custom tuned shocks are subject to a 20% restocking fee.
  • If shocks were shipped for free, original shipping costs will also be deducted from the return.
  • Shocks must be new and uninstalled.
    • Shocks that have been installed may not be returned.
  • Customer is responsible for paying return shipping.
  • All original packaging must be included.

Custom Manufactured Shocks:

  • Custom manufactured shocks are those built with non-standard components such as longer shafts, custom anodizing or welding.
  • These shocks may not be returned, all purchases are final.

Standard Products:

  • Standard products are those which have not been customized in any way.
  • These products are subject to a 10% restocking fee.
  • All original packaging must be included.
  • Customer is responsible for paying return shipping.

Services:

  • Sales of all services are final, refunds are not available.
  • AccuTune Off-Road is not responsible for scratches or damage caused during rebuild.

 

Free Shipping Policy:

Select products and orders over $150 qualify for free shipping.

  • Free shipping is only to the lower contiguous 48 states.
  • Shipping method is at our discretion.
  • Free shipping only qualifies for new products.
    • Returns & exchanges will not receive free shipping.
    • Orders for spring swapping & valve disk swapping do not qualify for free shipping.
  • Free shipping costs may be deducted from refund if items are returned.

 

Low Price Guarantee:

We are committed to providing the lowest prices and best value in the industry.

  • If you find a lower price from a reputable vendor contact us before ordering.
  • We may not match prices after purchase.
  • Price matching is subject to our discretion.

 

Articles & Calculators:

Significant effort is put into the quality of our articles and calculators but they are subject to errors.

  • All materials are for reference only, customer is responsible for verifying their accuracy.
    • AccuTune Off-Road is not responsible for the accuracy of articles or calculators.
  • One size does not fit all, customers should assess whether information is relevant to them.
  • Information is for off-road only, we do not sell products or make recommendations for on-road use.
  • Modifications made to your vehicle are at your own risk.

 

Pricing & Checkout

Mistakes happen and we may not honor incorrect pricing.

  • Sales for items found to have incorrect pricing may not be honored.
  • Cart and checkout errors such as incorrect subtotal, tax and shipping calculations may be corrected before billing.
  • In the event there is an error customers will be contacted quickly.
  • We are not responsible for honoring pricing found to be incorrect.

Credit Card Charges

Credit card charges from AccuTune Off-Road will show up as “Cornerstone Motorsports” on your statement.